Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how ubet95 collects, uses, and protects the personal information of our users in the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies solely to our official website and app. It does not cover any third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to read the privacy policies of any third-party sites you encounter.

2. Personal Information We Collect

We collect information necessary to provide a legal and secure gambling environment:

Account and Identity Data

Information such as your name, date of birth, and contact details used to create and manage your profile.

Verification Documents

Identification papers provided during the KYC (Know Your Customer) process to confirm your identity and legal age.

Payment Data

Details required to facilitate deposits and withdrawals, handled via our secure partner payment providers.

Gaming and Transaction Activity

Records of your bets, wins, losses, and financial transactions to ensure fair play and account accuracy.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system information to optimize performance and security.

Communication Records

Logs of your interactions with our support team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: When you register, upload KYC documents, or contact support.
• Automatically: Through cookies and system logs while you navigate our website or app.
• Partner Providers: From trusted service providers who assist with identity verification and payment processing.

4. Why We Use Data

Your data is processed for the following legitimate purposes:

• Account Management: Maintaining your profile and providing access to our services.
• Financial Processing: Facilitating secure deposits and withdrawals.
• Compliance: Verifying that you are of legal gambling age and identifying your residency.
• Security: Detecting and preventing fraud, money laundering, and multi-accounting.
• Personalization: Tailoring the site experience and content to your preferences.
• Legal Obligations: Complying with regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional updates only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Technical partners, payment processors, and identity verification services essential for operating the platform.
• Legal Authorities: When required by law to comply with judicial orders or regulatory investigations.

6. How We Protect Data

We employ robust security measures to safeguard your information:

• Encryption: Using secure protocols to protect data during transmission between your device and our servers.
• Access Control: Limiting internal data access to authorized personnel only.
• Isolation: Ensuring payment data is handled by specialized providers to minimize risk.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:

Note: Certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

We store your personal information only for as long as it is necessary to fulfill the purposes for which it was collected. The retention period is generally tied to the duration of your account lifecycle plus any additional period required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account immediately and take steps to remove the associated data.

Parents or guardians who believe a minor is using our platform should report the account via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data according to our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us through our official Support center. Our team is available to assist you via the communication channels provided on that page.